+971 (2) 441 6414 / +971 (2) 621 9933 / FREE SHIPPING ON ALL ORDERS ABOVE 300 AED info@ibtisamabeauty.com

Shipping & Returns Policy

SHIPPING / ORDERING

FREE STANDARD SHIPPING OVER AED 300 We offer FREE Standard Shipping on all international orders over AED 300 before tax (equivalent of $82).

FREE STANDARD SHIPPING ON ALL ORDERS IN UAE: We offer FREE Standard Shipping on all orders in UAE.

IBTISAMA BEAUTY understands the need to get your confident smile immediately! This is why we ship every single working day! Our hours of operations are Sunday to Thursday from 9AM-5PM Gulf Time Zone (UTC+04:00). We will do our best to get your cosmetic teeth whitening to you at your earliest convenience, but if your order has not reached you within 7 days from the day of payment, please email info@ibtisamabeauty.com with subject line: ORDER NOT RECEIVED. Please include your order number and transaction ID number so we can expedite any issues!

No shipping to P.O. Boxes, FPO, APO address and Shop & Ship Address

COUPONS, OFFERS AND PROMOTION CODES

To take advantage of a special promotion, you must be LOGGED IN and enter the promo code in your Shopping Bag BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order, and they don’t apply to items that are already discounted.
Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at ibtisamabeauty.com and

not shops, retailers or other websites.

Coupons are valid for a limited time only. IBTISAMA BEAUTY reserves the right to modify or cancel coupons at any time. If you do not purchase the qualifying items added to your Cart when the coupon is in effect, the discount will not apply. The coupon offer will not be valid until it is applied to the qualifying item. The promotion is limited to one coupon per customer. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit. Offer good while supplies last. IBTISAMA BEAUTY has no obligation for payment of any tax in conjunction with the distribution or use of any coupon.

INTERNATIONAL ORDERS

We ship to lots of places around the world – just select your country at checkout.

While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from www.ibtisamabeauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. IBTISAMA BEAUTY does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.

No shipping to P.O. Boxes, FPO, APO address and Shop & Ship Address

PAYMENT OPTIONS

We accept payments online using Visa and MasterCard credit/debit card and cash on delivery in AED. Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email.

SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information

ORDER CANCELLATION

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.

RETURNS / EXCHANGES

All sales are final. With the exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at info@ibtisamabeauty.com with the subject line: DAMAGED, and include your order number.

Damages from shipping will need to be reviewed, and we cannot guarantee this will resort to the replacement of the product. Damaged products are accepted only 3 days after receiving the goods and not more.

Refunds will be done only through the Original Mode of Payment. For the Visa/Master card, the applicable amount will be credited back to the card’s account within 14 working days. Kindly contact the customer service at info@ibtisamabeauty.com or call +971 2 5559272 during Office working hours (Sunday to Thursday between 8:30:00 AM to 5:30 PM – except Public holidays).

Refunds will be done only through the Original Mode of Payment. For the Visa/Master card

QUESTIONS OR COMMENTS?

Please feel free to contact us via email at info@ibtisamabeauty.com. Please have your order number mentioned so we can better assist you