SHIPPING / ORDERING
We offer free Standard Shipping on all international orders over AED 290 (aprox. $79.00) (with certain exclusions).
We understand you want to get your products as soon as possible. Our hours of operation are Sunday – Thursday from 8:30AM – 5:30PM Gulf Time Zone (UTC+04:00). We will do our best to get your products to you at your earliest convenience, but if your order has not reached you within 7 days of processing, please email to email@example.com with subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you with any issues. We do not ship to P.O. Boxes, FPO & APO addresses and Shop & Ship Addresses.
OFFERS AND PROMOTION CODES
To take advantage of a special promotion, you must enter the promo code in your Cart BEFORE Checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted. Please read the details associated with each promo code carefully for valid offer period and restrictions. Promo codes are valid only at ibtisamabeauty.com and not other online platforms, retailers or other websites.
We ship to lots of places around the world- just select your country at checkout. Our products are shipped from Abu Dhabi, UAE. International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from www.ibtisamabeauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Ibtisama Beauty does not collect duties and taxes, and we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information. We do not ship to P.O. Boxes, FPO & APO addresses and Shop & Ship Addresses
www.ibtisamabeauty.com accepts online card payment worldwide or cash on delivery within UAE only.
Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via an email. VAT 5% applies from January 2018.
SAFE SHOPPING GUARANTEE
When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.
An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information.
Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or cancelled.
MAXIMUM PURCHASE POLICY
The product and services available on our website, including any samples, are for personal use only. As such, customers are only allowed to purchase the maximum quantity per order and are not allowed to purchase again for two weeks. Orders will be cancelled if they violate this rule.
RETURNS / EXCHANGES
All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at firstname.lastname@example.org with the subject line: DAMAGED, and include your order number.
Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to the replacement of the product.
No refund policy. Please be advised that no refund on online booking will be accepted.
QUESTIONS OR COMMENTS?
Please feel free to contact us via email at email@example.com. Please have your order number mentioned so we can better assist you.